Refund Policy
Refund Policy
At Credit Rocket, we are committed to providing high-quality credit repair services to help you achieve your financial goals. We understand that situations may arise where a refund may be requested. Our refund policy is designed to be fair and transparent
Service Satisfaction Guarantee
If you are not satisfied with the results of our credit repair services, please contact us within 30 days of your last service update. We will work with you to address your concerns and attempt to resolve the issue.
Refund Eligibility
Refunds may be granted under the following conditions:
If Credit Rocket has not performed the agreed-upon services as outlined in your service agreement.
If there is a failure to deliver the promised results within the timeframe specified in your service contract.
If Credit Rocket does not initiate any dispute or action on your behalf within 60 days of signing up for our service.
Refund Process
To request a refund, please contact our customer support team at [your contact email or phone number]. All refund requests will be reviewed on a case-by-case basis. Approved refunds will be processed within 10 business days and issued to the original method of payment.
Non-Refundable Services
Please note that fees related to credit report acquisition, consultation fees, or any third-party services are non-refundable.
Termination of Service
You may cancel your services with Credit Rocket at any time by contacting our customer service team. However, refunds will not be provided for services already rendered or if Credit Rocket has performed substantial work on your behalf. Your satisfaction is our priority, and we will make every effort to ensure a positive experience with Credit Rocket.
